Artificial intelligence is making tremendous impact already in the world. Some of that impact is indirect and comes from the anticipation of things that may sound like science fiction now, which has led to massive investments in ideas and people. Much of the impact is direct and comes from applying existing AI capabilities to current processes to improve customer satisfaction, decision making, and productivity of people and supply chains. In both cases, there is still a lot of confusion about what AI is and what it takes to use.
Following are three major steps toward achieving impact with AI: